Procular’s COVID-19 Coronavirus Delivery Procedures
With the growing health concerns, we have implemented some new guidelines for our no contact deliveries. We are also closely coordinating with our couriers to ensure there will be no disruptions to our services. We want to assure you that our platforms are at full functionality, with the services and support you are used to receiving from us.
On Time and No Contact Delivery
DPD have taken steps to minimise the spread of the COVID-19 virus and will no longer obtain signatures at the time of delivery, instead:
The parcel will be delivered to your doorstep, or at reception. All parcels will no longer require a signature for delivery and/or collection. Contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for you to pick up on the counter.
For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.
How much do I have to pay for shipping?
Zero. We offer our customers free shipping UK wide with no minimum spend! Your package will be delivered by the courier service DPD24. You will also be given an order number which you can use to track the status of your order here on our website.
I just placed an order online. When will I receive my merchandise?
Procular makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 1:00 PM GMT are generally shipped out the same or the following day (subject to verification). Please note that weekend orders, placed on Fridays after 1:00 PM will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within two business days to advise you about the situation.
Do you ship internationally?
Yes, Procular ships throughout the UK, EU, USA, Australia, New Zealand, Canada and to over 200 countries worldwide. International delivery time is approximately 7 to 14 business days.
Do you have a pickup service?
We do not currently offer a pickup service. Nearly all of the products are shipped out from our Nottingham warehouse via DPD24. All deliveries are sent out as quickly as possible and free of charge to anywhere within the UK.
How can I track my order?
Once an order has shipped out, we will send you a shipping confirmation e-mail with an estimated date of arrival. You can also track your order via our website by clicking here.